oktk4's Privacy Policy

1 Definitions & Introduction

In this Privacy Policy, "we", "our", or "platform" refers to oktk4. "You" or "user" refers to any person who opens an account on oktk4, uses our services, or visits our website.

"Personal information" means any information that can directly or indirectly identify a person — such as name, email address, mobile number, financial information, and device identification details.

oktk4 believes that privacy is a fundamental right. We commit that your information will only be used for the purposes described in this policy and will never be shared with third parties unnecessarily.

2 Types of Information Collected

We collect your information in various ways. The information collected falls into the following categories:

2.1 Information You Provide Directly

• Name, date of birth, mobile number, and email address provided at the time of account registration
• National ID card or other government document details provided for identity verification
• bKash, Nagad, Rocket, or bank account details provided for financial transactions
• Messages and conversation content provided when contacting the support team

2.2 Automatically Collected Information

• IP address, browser type and version, operating system information
• Duration of your session, pages visited, and links clicked
• Information collected through cookies and similar tracking technologies
• Device type, screen resolution, and language settings

2.3 Information Received from Third Parties

• Transaction verification information received from payment processors or banks
• Information received from fraud prevention and identity verification service providers
• Information received from regulatory authorities under applicable law

3 Purposes of Using Your Information

oktk4 uses your information only for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account and ensuring service delivery.
• Transaction Processing: Securely processing deposit and withdrawal requests and maintaining historical records.
• Identity Verification: Verification required under Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.
• Customer Support: Resolving your questions and issues quickly and effectively.
• Security & Fraud Prevention: Detecting unusual activity and ensuring account protection.
• Responsible Gaming: Identifying problematic gambling behaviour and providing necessary support.
• Service Improvement: Continuously improving platform functionality and user experience.
• Legal Compliance: Complying with applicable laws and regulatory requirements.

We will not use your information beyond the purposes stated above. If we need to use your information for any new purpose, we will notify you in advance.

4 Data Storage & Security

oktk4 treats the security of your information as the highest priority. To this end, we apply industry-standard technical and organisational measures:

4.1 Technical Security

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Database Encryption: Stored sensitive data is encrypted with an additional layer of protection.
• Firewalls and intrusion detection systems are active at all times.
• Regular security audits and vulnerability assessments are conducted.

4.2 Organisational Security

• Only authorised staff access your information on a need-to-know basis (principle of least privilege).
• All staff receive training on privacy and data protection.
• Strict confidentiality agreements are maintained with third-party providers.

4.3 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal and regulatory obligations after that. Transaction-related information is generally retained for the period prescribed by financial regulations. Once that period expires, the information is securely deleted or anonymised.

5 Data Disclosure & Third Parties

oktk4 does not sell your personal information or share it with third parties for marketing purposes. However, disclosure may be necessary in certain circumstances:

5.1 Service Providers

We work with trusted third-party providers to operate the platform — such as payment processors (bKash, Nagad, Rocket, banks), identity verification services, and data storage providers. These providers are given access only to the information needed to perform their specific service and are bound by confidentiality agreements.

5.2 Legal Obligations

In the case of court orders, legal proceedings, or valid requests from government authorities, we may be required to disclose necessary information in compliance with applicable law. In such cases, we will disclose only the specific information requested.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may form part of the transferred assets. We will notify you before any such change and will guarantee the protection of your information.

6 Cookie Policy

The oktk4 website uses cookies and similar technologies to improve your user experience and to operate the platform smoothly.

6.1 Types of Cookies

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. The platform cannot function properly without them.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous statistics to understand how the platform is used, which helps improve the service.

6.2 Cookie Controls

You can decline non-essential cookies through your browser settings. However, doing so may limit some platform functionality.

7 Your Rights

oktk4 recognises and respects the following rights you have regarding your personal information:

• Right of Access: You can find out what information we hold about you and request a copy of that information.
• Right to Rectification: If any of your information is inaccurate, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, although some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances you can request that the processing of your information be limited.
• Right to Data Portability: You can request your information in a structured, machine-readable format.
• Right to Object: You can object to the processing of your information for specific purposes.

To exercise any of these rights, email us at [email protected]. We will process your request as quickly as possible in accordance with applicable law.

8 Protection of Minors

oktk4 is for users aged 21 and above only. We do not knowingly collect any personal information from minors. We apply age verification measures at the time of account registration.

If it comes to our attention that information has been collected from a minor, we will immediately delete that information and close the relevant account. If a parent or guardian believes their child has opened an account on our platform, please contact us at [email protected].

9 International Data Transfers

To operate our service, your information may be stored and processed on servers located in various countries. For any such transfer, we ensure that:

• Adequate data protection guarantees exist in the recipient country.
• Applicable standard contractual clauses or other approved safeguards are in place.
• Information is always protected to the standards set out in this Privacy Policy.

10 Security Breach Situations

If a data security breach occurs or is likely to occur, oktk4 will immediately take the following steps:

• Assess the potential damage and bring the situation under control as quickly as possible.
• Notify the relevant authorities within the timeframe required by applicable law.
• If the breach creates a high risk to your rights and interests, notify you directly as well.
• Take the necessary corrective measures to prevent the same type of incident from occurring in the future.

11 Policy Changes

oktk4 may update this Privacy Policy from time to time. The policy may be revised as a result of changes in the scope of the service, new legal requirements, or technological developments.

For significant changes, we will inform you via your registered email or through a notification on the platform. Continuing to use the platform after changes have been made will be considered acceptance of the updated policy.

Each version will show a "Last Updated" date on its cover page so you can easily identify the most recent changes.

12 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform, support available in Bengali and English

We take all privacy-related requests seriously and aim to resolve them promptly.

oktk4 is committed to the trust of players in Bangladesh. Your privacy and data protection are our priority — this is not just a legal obligation, it is part of our values.